Incident / Complaint Detail

Incident Detail

The Incident Detail screen provides users with high-level information about an incident. At the top of the screen is the Incident Status grid, which allows users to view the overall completion status of the documents in the incident report. It also allows the user to initiate and submit each document within the incident. All documents that have been generated for an incident appear in this status grid and each can be expanded to see the status of all pages in the document. The Status column will appear in red for documents that are considered overdue. At the bottom of the page is a table listing any incidents or complaints to which the current incident is linked.

Users can also access additional functionality features, including:

• Generate a printable summary of the incident:

• • Incident Detail Report – contains details from the most recent version of each document within the incident

  • SC Comments – contains details of SC Comments entered for the incident

  • • Note: This option is not visible to providers

  • Incident Report Summary – Contains key details from the Incident Report and is designed to meet regulatory requirements related to sharing Incident Reports. This report is available after the Final Section document has been submitted. For abbreviated incidents, this report is available after the First Section document has been submitted

• View audit trail information for incident documents

• Report an extension for certain incident documents

• Note: If at least one report extension has been filed for an Incident Final Section document, the count of report extensions filed for the document will appear in the Report Extension column

• Mark incidents as confidential

• Reassign an incident point person

• Delete and undelete incidents

• Link and unlink incidents and complaints

• Document Upload

• Note: If at least one document has been uploaded to the incident, the count of uploaded documents will appear in the Document Upload button

• Add SC Comments

Complaint Detail

The Complaint Detail screen provides users with high-level information about a complaint. At the top of the screen is the Complaint Status grid, which allows users to view the overall completion status of each document in the complaint report. It also allows the user to initiate and submit each document within the complaint. All documents that have been generated for a complaint will appear in this status grid and each can be expanded to see the status of all pages in the document. At the bottom of the page is a table listing any incidents or complaints to which the current complaint is linked.

Users can also access additional functionality features, including:

• Generate a print summary of the complaint

• View audit trail information for complaint documents

• Request a report extension for certain complaint documents

• Delete and undelete complaints

• Link and unlink complaints and incidents