Investigation Results

This is a configurable screen that allows users to enter information about the outcome of the investigation.

 

Note: Mandatory fields are marked with an asterisk. You must complete all the mandatory fields on a screen. In addition, some fields become mandatory as a result of your answer to previous fields.

 

Field Name

Field Description

Complaint Description

 Displays the text entered as part of the original complaint report.

Investigation Methodology

Select the methodology used to conduct the investigation.

What outcome occurred?

Select the outcome of the investigation from the drop-down list.

If other, please describe:

Enter information about the outcome if other was selected.

Was the initial complaint priority correct?

Select Yes or No to indicate if the initial priority was correct.